Welcome to the Timeneye Support site!

Guides, FAQs, tips & tricks to master Timeneye time tracking.
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Managing Your Subscription

Owners only

If you’re the Owner of the account, you can manage your subscription at any time by clicking on Plan&Billing in the User Menu.

From here you can manage your Invoicing details, Subscription renewal and Plan size.

Adding billing details

Set your billing details before upgrading to a plan from the Invoicing details section. You’ll always be able to manage your billing details anytime.

For EU users: insert the VAT code (if you are representing a company) to let Timeneye calculate your VAT exemption.

Upgrading/Downgrading your plan

You can change your plan anytime by clicking on the Change plan button – make sure to select your plan during you trial period so you’ll be able to continue using Timeneye with no interruptions (your plan will only start at the end of the trial period, letting you enjoying the remaining days of the trial period).

After upgrading your plan, the system will automatically change the remaining days in your subscription by calculating the pricing scheme for your new plan.

Selecting billing mode

You can select different renewal option from your plan by clicking on the Renew button in the Subscription section. We have special discounts if you upgrade you plan for 3 months or more: 5% discount is included if you renew for 3 months, 10% discount for 6 months and 20% discount for 12 months.

Paying via Credit/Debit card

To pay directly with Debit/Credit card, on the bottom left click on the green Credit card button.

Now all you have to do is enter your credit card details and proceed to pay. After you’ve successfully made your payment, you should receive a confirmation email with a link to your invoice within minutes.

Paying with Paypal

After choosing the duration of your subscription, click on the green Paypal , and you will be automatically redirected to PayPal where you’ll have to choose to pay using your PayPal account or with your Debit or Credit Card.

Managing Your Subscription

Owners only