If you’re the Owner of the account, you can manage your subscription at any time by clicking on Plan&Billing in the User Menu.
From here you can manage your Invoicing details, Subscription renewal and Plan size.
Set your billing details before purchasing from the Invoicing details section. You’ll always be able to manage your billing details anytime.
For EU users: insert the VAT code (if you are representing a company) to let Timeneye calculate your VAT exemption.
Make sure to enter you credit card details, too.
Select whether you'd like to be billed monthly or annually, and then click on Start subscription. From that moment on , you'll be charged automatically.
You can select different renewal option from your plan by clicking on the Renew button in the Subscription section.
To temporarily stop paying for Timeneye without losing all your data delete, you can temporarily cancel your subscription.
For more information about subscription cancellations, please check this article.
Canceling a subscription does not mean deleting the workspace. Deleting is a completely different procedure, please see the "Deleting the account" page of this guide.
The Timeneye PRO subscription is calculated per user, per month.
You can edit the number of users in your subscription at any time from the Team Management section of the workspace.
Deactivated users are not counted in your subscription.
When you lower the number of users in an active subscription by deactivating members, the time in the subscription that these members won't use (because you have deactivated them) is calculated as credit and subtracted in the next invoice. Similarly, when you add users to an existing subscription, you're not charged right away for the new users. The time the new users spend until the rest of the month on the subscription is calculated as debt and charged in the next invoice the following month.
When the amount of credit/debt resets you're charged the "normal" amount.
Have a question about your subscription? Write us at firstname.lastname@example.org
Update of September 13th, 2019:
Our payments support SCA (Strong Customer Authentication), compliant with the second Payment Services Directive (PSD2) in the EU, coming to effect on September 14th, 2019.
This means that, depending on your bank, you may be required an additional authentication step to complete your payment.
Please note that refusing those steps may prevent you from completing your payments.
Also, banks under the new requirements may decline an online transaction. If this happens to you, please contact your bank.