Timeneye

Welcome to the Timeneye Support site!

Guides, FAQs, tips & tricks to master Timeneye time tracking.
How can we help you?

Managing Your Subscription

Owners only

If you’re the Owner of the account, you can manage your subscription at any time by clicking on Plan&Billing in the User Menu.

From here you can manage your Invoicing details, Subscription renewal and Plan size.

Adding billing details

Set your billing details before purchasing from the Invoicing details section. You’ll always be able to manage your billing details anytime.

For EU users: insert the VAT code (if you are representing a company) to let Timeneye calculate your VAT exemption.

Make sure to enter you credit card details, too.

Starting the subscription

Select whether you'd like to be billed monthly or annually, and then click on Start subscription. From that moment on , you'll be charged automatically.

You can select different renewal option from your plan by clicking on the Renew button in the Subscription section.

Pausing a subscription

If you want to temporarily stop paying for Timeneye but don't want to delete the account, you can temporarily cancel your subscription.

Please note

Canceling a subscription does not mean deleting the workspace. Deleting is a completely different procedure, please see the "Deleting the account" page of this guide.

Changing the user count in your subscription

The Timeneye PRO subscription is calculated per user, per month.
You can edit the number of users in your subscription at any time from the Team Management section of the workspace.

Deactivated users are not counted in your subscription.

When you lower the number of users in an active subscription by deactivating members, the time in the subscription that these members won't use (because you have deactivated them) is calculated as credit and subtracted in the next invoice. Similarly, when you add users to an existing subscription, you're not charged right away for the new users. The time the new users spend until the rest of the month on the subscription is calculated as debt and charged in the next invoice the following month.

When the amount of credit/debt resets you're charged the "normal" amount.

Have a question about your subscription? Write us at support@timeneye.com